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Cancellation Policy
At PinMart, we understand that sometimes plans change. That’s why we offer a simple and flexible cancellation process for your clothing orders, subject to the conditions below.
Order Cancellation Before Dispatch
You may cancel your order anytime before it is packed and dispatched by visiting the My Orders section or contacting our customer support team.
For prepaid orders, the refund will be processed to your original payment method within 2–5 business days.
For Cash on Delivery (COD) orders, no charges will apply for cancellations before dispatch.
Order Cancellation After Dispatch
Once an order has been dispatched, it cannot be cancelled. However, you may initiate a return request after receiving the item, as per our Return & Refund Policy.
Refusing delivery of a dispatched order may result in deduction of shipping charges before refund (if prepaid).
Exceptions
Customized or altered clothing items are not eligible for cancellation once the order is confirmed.
Bulk or clearance sale orders may have different cancellation rules, which will be mentioned on the product page.
How to Cancel an Order
1. Online: Go to the My Orders section of your PinMart account and select “Cancel Order.”
2. Customer Support: Contact us via email or phone with your order ID for quick assistance.
Need Help?
📧 Email: support@pinmart.in
📞 Phone: +91-6398630934