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Refund and Returns Policy
At PinMart, we strive to provide premium-quality clothing and a smooth shopping experience. If you’re not completely satisfied with your purchase, we have a simple and hassle-free return and refund process for eligible products.
Eligibility for Return & Refund
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Requests must be made within 7 days of delivery in case of size issues, defects, or wrong items received.
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Clothing items must be unused, unworn, unwashed, and with all original tags and packaging intact to qualify for return or exchange.
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Items purchased during clearance sales or special discounts may not be eligible unless defective.
How to Request a Return or Refund
1. Contact Us:
Reach out to our support team via email at support@pinmart.in or call us at +91-9876543210.
2. Provide Proof (if required):
We may request photos of the product showing the defect, damage, or incorrect item for verification.
3. Return/Exchange Process:
Once approved, you may be asked to ship the product back in its original condition. A replacement, exchange, or refund will be arranged promptly.
4. Refund Method:
Refunds will be processed to your original payment method or as PinMart store credit, as per your preference.
Processing time: 5–7 business days after product inspection.
Exceptions
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Items that are used, washed, or missing tags/packaging are not eligible for return or refund.
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Innerwear, lingerie, and accessories may not be eligible due to hygiene reasons unless defective.
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Customized or altered products cannot be returned unless received in a defective condition.
Need Help?
📧 Email: support@pinmart.in
📞 Phone: +91-6398630934